Shipping policy

Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

During peak periods or product launches, processing times may be slightly longer.

Shipping Locations
We currently ship within Ireland, the United Kingdom, and selected international destinations. If your country is not available at checkout, please contact us at volet@outlook.ie.

Shipping Times

  • Ireland: 1–3 business days after dispatch
  • United Kingdom: 2–5 business days after dispatch
  • Europe: 3–7 business days after dispatch
  • International: 5–10 business days after dispatch

Please note that these are estimated delivery times and may vary due to courier delays or customs processing.

Shipping Costs
Shipping rates are calculated at checkout based on your location and selected delivery method.

We may offer complimentary shipping on orders above a certain value, which will be clearly stated on the website when applicable.

Customs & Duties
For orders shipped outside of Ireland and the EU, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are not included in the order total.

We are not responsible for delays caused by customs.

Order Tracking
Once your order has been dispatched, you will receive tracking details via email. Please allow some time for tracking updates to appear.

Delivery Issues
Please ensure that all shipping information is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If your order is returned to us due to a failed delivery attempt or incorrect address, additional shipping fees may apply for redelivery.

Lost or Delayed Parcels
If your order has not arrived within the expected timeframe, please contact us at volet@outlook.ie. We will work with the courier to investigate the issue.

Please note that we are not liable for delays once the order has been handed over to the shipping carrier.

Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it promptly.

Contact
For any shipping-related questions, please contact:
volet@outlook.ie